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The principles to be applied for the certification of
ISO 9001 : 2000
Quality Management System and the usage of the certificate.
CERTIFICATION CONDITIONS:
Document Observation:
In at most 15 days following the Certification Application,
additional application documents and the documents belonging
to the relevant management system must be delivered to the
office of AYYILDIZ Belgelendirme Hiz. Ltd. Sti.
Documents belonging to your establishment will be observed
in regards to their conformity to the ISO 9001: 2000 standard
and any possible conditions that need to be improved will
be informed to you with a report.
After the observation of the documents by AYYILDIZ Belgelendirme
Hiz. Ltd. Sti., any possible changes in the documents need
to be completed before the certification audit and be delivered
to the office of AYYILDIZ Belgelendirme Hiz. Ltd. Sti.
Pre-Audit “Optional”:
It is the kind of audit that is made if the company that
makes an application for certification wishes to see the
possible problems by evaluating the existing conditions
before the official certification audit. The date of this
audit and the number of days it will last will be determined
by mutual agreement of the parties.
Certification Audit:
 Certification
audit will be carried out by the audit team of AYYILDIZ
Belgelendirme Hiz. Ltd. Sti. in order to determine the conformity
of ISO 9001:2000 standard and system documents. The duration
of the certification audit shall be determined in line with
international accreditation rules according to the information
that you have declared to Ay Yıldız Belgelendirme Hizmetleri
Ltd Şti. and it shall be informed to you before the audit
in the form of a schedule.
If it is determined at the end of the certification audit
that your system is in conformity with the standard, you
will qualify to obtain the ISO 9001 : 2000 certificate.
Following the successful completion of the audit, the organization
will be recommended by AYYILDIZ Belgelendirme Hiz. Ltd.
Sti. for certification. After this stage, the certificate
will be drawn up by Ay Yıldız certification services in
the shortest time possible and be delivered to the customer.
Follow-up Audit:
These are the audits that will be carried out if nonconformities
that will affect the general operation of the system are
detected during certification or surveillance audits. Follow-up
audits will be carried out by the audit team that also carried
out the certification or surveillance audit previously.
Surveillance Audits:
Surveillance audits are carried out by the audit team
of AYYILDIZ Belgelendirme Hiz. Ltd. Sti. at least once a
year in order to control the continuity of the conformity
of your organization to the ISO 9001:2000 standard.
BRAND AND LOGO USAGE
The points to be respected relating to brand and logo
usage are determined in the brand and logo usage guidelines
provided as an annex of the agreement.
CERTIFICATION VALIDITY PERIOD
Certificate validity agreement term is 3 (three) years
for certifications made in accordance with the ISO 9001:2000
standard. This agreement is valid from the date of its ratification
until the end of the certificate's validity period. The
owner of the certificate may demand extension of the certificate
validity period by making an application a few months before
the date of its expiration. In this case, an audit is carried
out and the validity of the certificate is extended for
three more years.
No change is made in the term of the agreement in coverage
modification and address change audits. Certificate validity
term is based on the initial certificate date and a new
agreement is signed concerning the change that is made.
OBJECTIONS AND COMPLAINTS
Objections and complaints related to system certification
activities of AYYILDIZ Belgelendirme Hiz. Ltd. Sti. can
be made by the organization after the audits, and objections
and complaints related to audit reports, audit team, content
of the audit, etc. can be made in writing or by word of
mouth. All complaints in relation to the audits performed
are included in the agenda of the next meeting of the complaint
evaluation committee.
The decisions adopted in the meeting are informed to
the relevant establishments and the audit teams. Necessary
corrective/preventive actions are initiated in accordance
with the related decisions.
Complaints about and disputes with the establishment
Complaints that are made verbally or in writing to the
related web site of the establishment or to Ay Yıldız Belgelendirme
Hizmetleri Ltd Şti. are first of all informed to the establishment
in writing and it is requested that the related corrective/preventive
actions are informed in writing to Ay Yıldız Belgelendirme
Hizmetleri Ltd Şti. in one month.
Information received from the establishment is forwarded
to the establishment that has made the complaint and it
is ensured that they are informed of the situation.
Kalite Yönetim Sisteminin belgelendirilmesi ve
belge kullanımı konusunda uygulanacak esaslar.
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About GlobalCert 
AYYILDIZ CERTIFICATION 