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Developments in industry, technology, etc. in today’s world have pushed nations towards a ruthless competition environment and an economical race where new developments are made every single day. In order to survive in this dazzling development and competition environment, goods and services that conform to customer needs and expectations need to be produced in every sector. This will only be possible by implementing a Quality Management System in businesses that covers all stages from purchasing to marketing, design, production, quality control and after sale services, and which targets continuous development. ISO is the abbreviation for International Organization for Standardization and represents the quality management standard created by this organization. In regards of Quality Management Systems, ISO 9000 Quality Management Standards have become an international standard and guideline by attracting most of the attention and by being implemented in most areas since its launch in 1987. ISO 9000 Quality Standards Series shows how an effective management system can be established, documented and maintained. ISO 9000 Certificate guarantees that an establishment's product and service quality stays permanent as a result of a management concept put into practice in accordance with an internationally recognized management system. ISO 9001 Certificate is a standard that defines the effective quality management system. An establishment can obtain the ISO 9001 certificate when the requirements of this standard are fulfilled.
ISO 9001 brings in a continuous development mechanism and discipline for your organization as well as an advantage in the market. However, obtaining the certificate does not mean that you have become perfect. In an organization possessing the ISO 9001 certificate, every problem is seen as an opportunity for improvement. Preventing the recurrence of the problem is more important than solving it. ISO 9001:2000ISO 9000: It is an integrity of standards published by ISO that provides guidance in the establishment and development of the quality management system in order to increase customer satisfaction in organizations. ISO 9001: It is the standard where the conditions that need to be satisfied during the establishment of the quality management system are defined and which is subject to certification auditing. It is the name of the certificate that is provided. ISO 9001:2000: ISO 9000 standard is reviewed by ISO in every 5 years and is re-issued with the revisions that are made in accordance with the opinions and requirements of its users. The number 2000 indicates that this revision has been made and published in the year 2000 (ISO 9001:2000 version). ISO 9000:2000 Series ISO 9000 standards consist of four basic standards. These
are; Structure of ISO 9001:2000 Items
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